Coronavirus Update For Our Guests
Coronavirus Update – May 22nd
We hope you are keeping well. Whilst we are no clearer on when we will open, we are busy planning for the possibility of opening at some point during 2020. As a business we have now got to meet strict guidelines in regard to social distancing, the government guidelines state that we must follow social distancing across all areas on our park if we cannot meet these guidelines, we will either have to remain closed or close the areas that cannot be managed safely.
As such we are unable to re-open our toilet blocks, games room and dishwashing cabin, as these areas pose an increased risk to both staff and customers due to the confined space inside these facilities. We are extremely saddened to say that this means we are unable to cater for anyone staying in a tent through the 2020 season whilst social distancing is in place. Touring caravans and motorhomes will need to be completely self-sufficient in regard to showering, toileting and dishwashing (outside water points and chemical disposal facilities will still be available as usual).
Anyone booked to stay in a tent or motor homes and tourers that are unable to be self-sufficient will be able to defer their holiday to 2021 or potentially move their booking to a holiday home should they wish to do so. Another area of the park that will remain closed will be the reception as this is attached to our home, a contact number will be displayed on the reception door should you require our assistance. Arrival and departure instructions will be given nearer the time.
Bed Linen Hire
Due to Covid – 19 we will not be hiring bed linen as we would normally for our holiday home guests, this is a precaution to help protect staff during change over. Duvets and pillows will still be provided but you will need to bring a bottom sheet, duvet cover and pillowcases. Anyone who has already ordered linen will have it cancelled from your booking and confirmation will be sent via email. So please ensure you bring your own.
Over the coming weeks we will be honing our guidelines as to how we plan to operate, informing you of how and when to arrive for your holiday, what to do should you need assistance during your stay and such forth. This all takes time and is a first for all of us, so we appreciate your patience.
Please note the above measures have been put in place in order to follow the guidelines laid out by the government for the safety of all our guests and staff.
Please remember not to pay your holiday balance until we confirm exactly when we will be opening.
From all at Trevarth Holiday Park
Coronavirus Update – May 18th
We hope you are all keeping safe and well. The last few weeks have certainly been hard for everyone and I feel we have a way to go yet, until we can get back to anything that resembles normal life.
We just wanted to update you on our current situation. The government has announced that the hospitality sector will remain closed until at least the 4th July, this includes us. Please note that this statement does not mean that we will be open on the 4th July, just that we know for sure that we are closed until then.
Anyone who has booked a holiday to arrive before the 4th July has automatically been cancelled and any money invested into that holiday will be held for you to use in 2021. Please note there is no need to worry about choosing dates now you can call us anytime either later this year or next to arrange new dates.
We are not currently deferring any holidays that are booked after the 4th July at this moment in time as we are uncertain whether we will be open or closed. Obviously if we are closed you will have the same opportunity to use your money for a 2021 holiday.
Please do not pay any balances until we notify you when we can open. Should you receive an automated balance reminder please ignore it.
For those people who have got a holiday booked during 2020 (after the 4th July) please ensure you have valid travel insurance as we are unable to offer the chance to defer your booking should you be unable to visit for any reason other than if we are closed.
We are now accepting online bookings for 2021 – so please click here to browse availability.
Kind regards from all at Trevarth